Risk Free Road Test
The TerraTrike is a superior product and we stand behind it. If, for any reason, after purchasing your TerraTrike, you are not 100% satisfied, simply contact us to discuss the return. Then bring or ship the trike back to us in its original condition and packaging, and receive a FULL REFUND, including shipping and handling if it applies. Item must be received at TerraTrike no later than 30 days after our original shipping date. If the unit is returned in less than new condition, TerraTrike reserves the right to deduct for any wear or damages, including excessive mileage. Please save your box and take extreme care in repackaging the product. This 30 day Risk Free Road Test guarantee applies to all trikes purchased direct from TerraTrike. Return shipments must be arranged by contacting our returns department. Offer good in 48 contiguous states only.
Warranty
WizWheelz warrants to the original owner that all its trike frames, seat frames, and steering components are free of defective materials and workmanship. To apply, owner must have purchased directly from WizWheelz or through a WizWheelz authorized dealer. Additionally, the trike must be assembled by WizWheelz or the authorized dealer. This warranty is limited to three (3) years from the original date of purchase from WizWheelz or the WizWheelz authorized dealer. Warranty is conditioned upon the trike being operated under normal conditions and properly maintained. Warranty does not apply to paint/finish or components attached to the frame. Attached components are subject to the warranty, if any, of its original manufacturer. Warranty claims must be presented with original invoice to WizWheelz or the authorized dealer within the warranty period. WizWheelz reserves the sole discretion to repair or replace any parts covered by this warranty. Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts. This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, alterations, collisions, or misuse.
If you feel you have a warranty claim, contact us. We love our customers, and we want to keep you riding.
Liability Waiver
Riding a bike or trike can result in injury or death. By riding a WizWheelz trike, the rider is expressly assuming the risk for any injury that may result from same. The owner is responsible for any and all injuries and/or property damages caused by someone riding the owner's trike. The owner shall indemnify WizWheelz for any damage or financial loss incurred by WizWheelz as the result of an injury or property damage caused by someone riding the owner's trike
Shipping And Handling
We use Con-Way for fully assembled trikes. UPS is used for most other shipments. Your tracking number will be emailed to you once your package leaves our building. Prices are for the Continental US only. Please call us if you outside of the Continental US for a custom shipping quote.
Shipping prices are as follows:
All trikes except the Tandem:
- $179 shipped to a residence
- $149 shipped to a business
- $139 shipped to your nearest Con-Way service center. Click here for a service center locator and use it as your "ship to" address.
Tandem:
- $275 shipped to a residence
- $249 shipped to a business
- $225 shipped to your nearest Con-Way service center. Click here for a service center locator and use it as your "ship to" address.
Accessories:
- $8 to $15 shipped to a residence or business (the trainer, hitch rack, and hitch rack add-on unit may require a separate charge due to their weight and dimensions.)
- $0 if shipping accessories with your trike except for some large/heavy items.
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Delivery Schedule
We assemble and ship your order as soon as possible. We will normally send your order within 10 business days but this can vary depending on current supply, other orders and time of year. Check the website or call for the current estimate.
Back Orders
If your item is not in stock, we will back order for you. Back ordered items are not charged to your credit card until they are ready to be shipped. We will cover any additional shipping charges that will apply.
Making a Purchase
Making a purchase could not be easier. Just browse our Online Catalog, click on any items that you wish to purchase and put them into your shopping cart. After you have finished selecting your items, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order. Your personal information is encrypted for complete security. You may also place your order by phone with one of our friendly team members or mail, email, or fax in your order. Either way is fine with us.
We accept credit cards, cashier's checks, money orders, and personal checks. However, personal checks must clear before shipment however. If you are shopping from outside of the United States, your credit card company will convert the transaction to your own currency automatically.
Accepted credit cards include Visa, Mastercard, Discover, and American Express. We may charge a $500 deposit if your trike is not currently in stock but typically your card is not charged at all until the day we ship your order. You may send your credit card information via phone, fax, postal mail, or via our secured server within our online catalog.
Credit Card Security
We use a secured server for online orders. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your information will be kept completely confidential. We have been in business since 1996 and have been a member of the Better Business Bureau for years without ever having a single complaint (click here or the logo to check). We take these matters seriously. Rest assured your sensitive information is completely safe with us.
Privacy Policy
Tax Charges
Our business is operated from Michigan, USA. Michigan sales tax (6%) will be applied to all orders made from within the state of Michigan or picked up in Michigan. If we are shipping outside of Michigan to a customer who orders from outside of Michigan, we do not charge any sales tax.