Shipping & Delivery Schedule
We use FedEx Freight for fully assembled trikes*. FedEx Ground or USPS is used for most other shipments. Your tracking number will be emailed to you once your package leaves our building. Prices are for the Continental US only. Please call us if you are outside of the Continental US for a custom shipping quote.
We assemble and ship your order as soon as possible. We will normally ship accessory orders within a day or two and fully assembled trikes within 10 business days but this can vary depending on current supply, other orders and time of year. Check the website or call for the current estimate.
All trikes except the Tandem:
- $249 -- Orders will ship within 5-10 business days of being placed.
- $299 -- Orders will ship within 5-10 business days of being placed. *The Tandem ships partially assembled. Some minor assembly is required.
- $10.00 flat rate shipping for all accessory orders, with free shipping on orders over $100 shipped to a residence or business.
High Cost Surcharge Areas
Shipments destined for certain service areas will be subject to a per shipment surcharge. These are charges above and beyond our normal shipping costs. We will do our best to inform you if your shipment will be subject to this additional cost.
Return Policy (Accessories only)
*For our trike return policy, please check our 30 Day Risk Free Road Test .
We love our customers and want you to be happy. If for any reason you are not satisfied with your purchase please contact us via e-mail at email@example.com or telephone at 800-945-9910 to explain your situation within 30 days of the purchase/ship date of your order. If you have purchased an item from one of our Authorized Dealers, you will need to contact that dealer directly as their return policy may differ from ours. In the case of damage from the original shipment from our facility, please be prepared to send pictures of both the product damage and damage to the packaging.
If it becomes necessary for you to return some or all of your order to us, please follow these simple steps:
- Request a Return Authorization (RA) number from our returns department.
- Repackage item(s) securely to make sure that no damage can occur during return shipping. Any damage (or use) that causes the item(s) to arrive in other than “as new” condition (including packaging, as applicable) will be assessed and you will be charged accordingly.
- Address the package with our Ship To address (see below) and your return address.
- Write the RA number on the outside of the package.
- Include a copy of the packing list or invoice with the shipment.
- Ship package to us via your preferred carrier (USPS, UPS, FedEx, etc.). If shipping via USPS, request that a tracking number be applied to the package. Ship to:
Attn: Returns Dept.
4460 40th St SE
Grand Rapids MI 49512
Fine print: Applicable only within the 48 contiguous United States; additional charges may apply beyond these states. Customers are responsible for return shipping charges except in the event of a mis-ship from us. While we strive to process returns immediately upon receiving them, please allow up to 30 days for credits to post to your account from your credit card company.
If your item is not in stock, we will back order for you. Back ordered items are not charged to your credit card until they are ready to be shipped.
Making a Purchase
Making a purchase could not be easier. Just browse online, click on any items that you wish to purchase and put them into your shopping cart. After you have finished selecting your items, click on the cart icon and you will be asked for a few details that we need to be able to complete the order. Your personal information is encrypted for complete security. You may also place your order by phone or email with one of our friendly team members.
Accepted credit cards include Visa, MasterCard, Discover, and American Express. You may send your credit card information via phone, fax, postal mail, or via our secured server within our online catalog.
Credit Card Security
We use a secured server for online orders so your information is kept completely confidential. We have been in business since 1996 and have been listed with the Better Business Bureau for years without ever having a single complaint (click here to check). We take these matters seriously. Rest assured your sensitive information is completely safe with us.
Our business is operated from Michigan, USA. Michigan sales tax (6%) will be applied to all orders shipping to an address within the state of Michigan or picked up in Michigan. If we are shipping to an address outside of Michigan, we do not currently charge any sales tax.
30 Day Risk Free Road Test
The TerraTrike is a superior product, and we stand behind it. If, for any reason, after purchasing your TerraTrike, you are not 100% satisfied, simply contact us to discuss the return. Then, ship the trike back to us in its original condition and packaging, and receive a FULL REFUND* less the cost of return shipping and handling.
Items must be received at TerraTrike no later than 30 days after our original shipping date. If the unit is returned in less than new condition or refusal of delivery (other than due to damage), TerraTrike reserves the right to deduct for any wear or damages, including excessive mileage or extra shipping costs due to refusal. Please save your box and take extreme care in repackaging the product.
This 30 Day Risk Free Road Test guarantee applies to all trikes purchased directly from TerraTrike by customers who don’t get the opportunity to test ride at a certified TerraTrike dealer. Return shipments must be arranged by contacting our returns department; returning product without doing so will result in the forfeit of refunded S&H charges.
*Offer good in 48 contiguous states only.
*Customer is responsible for the cost of return shipping and handling including any additional freight services requested.
*Customers having Custom Shop work done are responsible for the cost of the customization and labor on the original purchase plus cost to return the product back to stock, resalable value on any returns.
*30 Day Risk Free Road Test is valid for only 1st trike purchased.